Mercedes
me connect

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Mercedes me connect networks the driver, the vehicle and the digital world. Services such as maintenance management, remote diagnostics, accident and breakdown management, and the Mercedes-Benz emergency system, all provide the driver with real support in everyday situations and emergencies.

The driver can use a smartphone, tablet or PC to access the vehicle from anywhere and for example ask where is it parked and how full the tank is. The auxiliary heater can also be switched on and programmed remotely. 

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The digital connection to your vehicle.

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The driver can use a smartphone, tablet or PC to access the vehicle from anywhere and for example ask where is it parked and how full the tank is. The auxiliary heater can also be switched on and programmed remotely. 

With the Remote Online WebApp, the driver can request the location of their parked vehicle or call up status data, such as the fuel level or tyre pressures, and start and programme the auxiliary heating. For vehicles with electric drive, programming the charge settings is also possible, and also route planning which takes the electric range into account and displays public charging stations. Mercedes-Benz apps can also be easily configured on a smartphone via the optional Remote Online extras.

As part of the Mercedes me connect basic services, the vehicle can even connect to Mercedes-Benz independently if necessary. Maintenance management and remote diagnostics monitor maintenance intervals and the wear and tear on important diagnosable components. If a service is due, the vehicle informs the Mercedes-Benz service partner.

Further basic services for which the COM module serves as an exchange: a connection to Mercedes-Benz Service24h breakdown management can be established by pressing a button. The location and relevant vehicle data are then transmitted, helping the breakdown service to arrive at the scene quickly and fully prepared. The accident management connects the driver to the Mercedes-Benz customer centre, which can then take the necessary steps such as towing away the vehicle. If the airbags or belt tensioners are activated in an accident, the Mercedes-Benz emergency system support takes over. The vehicle automatically sends an emergency call to the Mercedes-Benz emergency headquarters – including location data. A voice connection to the vehicle occupants is established, so that in an emergency the appropriate measures can be initiated as quickly as possible. An emergency call can also be initiated manually.

Precise traffic information continues to be received in real time thanks to Live Traffic Information. The COMAND Online navigation system can dynamically adjust its route planning depending on current traffic conditions.

All users must decide for themselves which service they would like to use and which data they would like to pass on. The Mercedes-Benz emergency system and Live Traffic (in connection with COMAND Online) are activated ex works. In order to protect data and vehicle systems from unauthorised access, the vehicle is not connected directly via the internet but with Daimler Vehicle Backend via a secure VPN connection. This specially protected server guarantees secure data transmission. 

Mercedes me connect is available for selected Mercedes-Benz models as of September 2014 but is not available in all countries.

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